Thermalution Q&A
  • 1. What is "ThermalTek® heating wire"?
    ThermalTek® is a non-metallic state of the art heating fiber. It possesses high heat transfer efficiency, low energy consumption and generates Far Infrared which is beneficial to the human body while only emitting low EMI (Electromagnetic Interference).
  • 2. Are your products agency certified?
    Thermalution® power heated modules are tested and certified to CE, TUV, UL and waterproof standards.  >>> Our Technology
  • 3. You have mentioned the Far Infrared function of your product. What is Far Infrared?
    According to scientific reports, Far Infrared (FIR) is a spectrum of light with a wave length of 5.6 to 100 microns. The human body requires 6 to 14 microns to activate various biological functions. Testing of PETATECH® International Company, Ltd. Products, performed by Chung-Shan Institute of Science and Technology, demonstrate the desirable 8 to 10 micron FIR radiation emitted by our products. The effects and function of FIR can be summarized as follows:

    * Improve circulation.
    * Stimulate cell growth.
    * Provide warmth, and relieve joint pain and stiffness.
    * Accelerate metabolism.
    * Improve muscle tone and posture.
  • 4. Can your products function normally in extremely cold weather?
    Yes. Our rechargeable battery is strictly tested to function in cold conditions up to -20C. With the battery wrapped mostly inside heated clothing, you have much higher cold-resistance than you imagined.
  • 5. Batteries Carried by Airline Passengers.
    Spare batteries must be protected from damage and short circuit. Battery-powered devices must be protected from accidental activation and heat generation.  >>>

    Q1. What kinds of batteries does the FAA allow in carry-on baggage (in the aircraft cabin)?
    A : Lithium ion batteries
    (a.k.a.: rechargeable lithium, lithium polymer, LIPO, secondary lithium). Passengers may carry all consumer-sized lithium ion batteries (up to 100 watt hours per battery). This size covers AA, AAA, cell phone, PDA, camera, camcorder, handheld game, tablet, portable drill, and standard laptop computer batteries. The watt hours (Wh) rating is marked on newer lithium ion batteries and is explained in #3 below. External chargers are also considered to be a battery.

    With airline approval, devices can contain larger lithium ion batteries (101-160 watt hours per battery), but spares of this size are limited to two batteries in carry-on baggage only. This size covers the largest aftermarket extended-life laptop batteries and most lithium ion batteries for professional-grade audio/visual equipment.

    Spare lithium metal and lithium ion/polymer batteries are prohibited in checked baggage—this includes external battery packs. Electronic cigarettes and vaporizers are also prohibited in checked baggage. "Checked baggage" includes bags checked at the gate or planeside.

    Q2. Is there a limit to the number of batteries or devices I can carry?
    A :
    The main limit is that the batteries and devices must be for personal use (includes professional use). Batteries and battery-powered devices carried for resale or for distribution by a vendor do not qualify for these exceptions. There is a two-spare limit on the large lithium-ion (101-160 Wh) and nonspillable batteries.

    Lithium ion (rechargeable lithium, lithium polymer, LIPO) as used in small consumer electronics, such as cell phones, tablets, tools, cameras, PDAs, and laptops. Limited to 100 watt hours3 or less per battery.

    Thermalution® Water Sport Series Li-ion Batteries Watt :
    SPE-002-C SPE-002-E SPE-002-G

    Thermalution® Outdoor Sport Series Li-ion Batteries Watt :
    COE-001-E SPE-002-D LX-DRF01H

    Q3. What does "protected from short circuit" mean?
    A :
    When metal objects such as keys, coins, tools or other batteries come in contact with both terminals of a battery it can create a "circuit" or path for electricity to flow through. Electrical current flowing through this unprotected short circuit can cause extreme heat and sparks and even start a fire. To prevent short circuits, keep spare batteries in their original packaging, a battery case, a separate pouch or pocket. Make sure loose batteries can't move around. Placing tape over the terminals of unpackaged batteries also helps to insulate them from short circuit.

    *Above for the basic reference, the airlines will be slightly different rules; before departure, please check with your airline requirements of batteries.
  • 6. Will it be charged for import duty or any relevant taxes ?
    It depends by custom of every country, international shipper is unable to predict this.

    About Customs, Duties & Taxes

    When ordering from Thermalution Taiwan, you're responsible for assuring the product can be lawfully imported to the destination country.

    The recipient is the importer of record and must comply with all laws and regulations of the destination country.

    Orders shipped outside of the Taiwan may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Thermalution has no control over these charges, nor can Thermalution predict what they may be.

    Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Water Sport FAQ Outdoor Series FAQ Thermal Sport FAQ